Please Note that size and color representation are subject to manufacturing variance and may not be accurate. Also note that monitor settings may vary from computer to computer and may distort actual colors.
Communication can solve 100% of problems, we care every single customer. If you still need the sign, we will send you replacement tube for free of charge and also the instructions of replacing the broken glass tube. Returning the damaged sign for a workable one is also an acceptable choice. We also do custom neon sign for our customers, please send us the picture or words you want to make into neon sign, then we will reply the price and size of the sign.